Returns must be in their original condition and with the original packaging within 14 days of receipt. Customers will have to pay for return postage. On receipt of the goods we will refund their full amount as soon as possible and within a maximum of 30 days.
On return of your goods you may request replacement products, we will despatch these to you subject to availability. Your original order will be refunded and a new order placed this allows complete traceability of your orders.
Incorrect items: For incorrect items please contact us at firstname.lastname@example.org to arrange their return. Upon receipt we will either refund in full or despatch the correct item.
Faulty items: In the unlikely event that you receive a faulty item, please visit our page at my-warranty.com
Cancelling your order
Under the Consumer Contracts Regulations, you may cancel your order for any reason by giving us notice within 14 days starting the day after receipt of the goods. You must inform us of your wish to cancel either in writing, e-mail or by phone. You can also complete our cancellation form online should you wish.
We will refund you within 14 days of receiving the goods. Any paid delivery charge will be included in your refund if the item has not been despatched.
Any delivery charge refund will be to the value of standard delivery only. If despatched, you must return the items to us at your expense and within 14 days of cancellation of your order.
Sending the item back
Please mark returned items clearly with your original order details (eg order number, date of purchase, your name and full address).
Please return items to the address below.
A2C Services Limited
Unit E, Railway Triangle
You should make returns using a trusted courier with insurance as we cannot provide refunds on items damaged in transit or without proof of delivery.