Case study

East of England Ambulance Service has solved their triple corporate, operational and IT procurement strategies in one package via Circular Computing.


The East of England Ambulance Service operates as an emergency service within the East of England NHS trust. They respond directly to emergency (999) calls on a 24/7 basis, handling a high call volume.

customer care

The challenges

Like many companies, the East of England Ambulance Service Trust (EEAST) were affected by the lack of availability of ‘new product’ in the market, and were seeking a fast turnaround.

They required robust and effective devices to deliver the crucial needs of the emergency service, such as fielding 999 calls – and they sought to generate some cost savings that could be passed on to direct patient care.

As they run a crucial, front-line emergency service, EEAST wanted to be sure that the tech provided was up to the rigours of such tasks and could be delivered on time. So they sought to discover if sustainable IT was robust enough to deal with their demands.

The process

EEAST initially engaged with a “pre-market exploratory pilot” to test the consistency, capability and performance of Dell Latitude E5470 units, before committing to wider usage. Through its due diligence, EEAST were satisfied with the laptop provision, the speed and delivery of service and the
sustainability outcomes.

Neil Godfrey, Deputy Chief Information Officer remarked, “From initial engagement with the team at Circular Computing, to beginning the pilot, was a two-week process.”

The pilot allowed us to confirm what we suspected all along – that a remanufactured product, whilst not at the very cutting edge of technology, is robust and resilient enough to deliver what we need in operations and at the front line of emergency services. The product looks, feels, and performs like new. Circular Computing have broken the mould in reclassifying products.”

The solution

EEAST were able to secure product for a quick delivery at a time when there was no viable alternative. They needed laptops fast so put the Dell Latitude E5470 pilot units into service straight after testing and are continuing to order additional units each month to satisfy their needs.

The emergency call handling personnel will be running their operations on Circular Computing laptops moving forward, such is the confidence of the client on performance and quality.


EEAST has satisfied their triple corporate, operational and IT procurement strategies in one package via Circular Computing. The price point, being below what was previously available to them, has delivered significant cost savings. This was a key factor alongside performance, quality and availability. In addition, this sustainable IT procurement contributes to the NHS’s overarching Sustainability Strategy of embedding sustainability in procurement decisions and decarbonising their supply chain.

Neil Godfrey, Deputy Chief Information Officer of EEAST stated:

“We will increase efficiency and effectiveness in purchasing and logistics so that we can provide the best possible value for money and maximise the amount spent on direct patient care.”

Circular Computing will continue to provide sustainable IT for this vital emergency service going forward.


CO2 prevented

217 tonnes of CO₂ equivalent greenhouse gases prevented at manufacture


CO2 sequestered

412 tonnes of CO₂ equivalent greenhouse gases sequestered from the atmosphere


Water saved

130,530,000 litres of water has been saved from the production of new materials



3435 trees planted through our reforestation partners

"Neil and the IT team are that confident with the quality and performance that they are happy for the Emergency Services under their control to be powered by Circular Computing laptops. EEAST has three clear strategies. The first is the corporate strategy, secondly the operational IT and thirdly procurement strategies. What’s exciting about this solution is being able to fulfil all agendas in a way where the client has no downside, no compromise and can maintain a best practice in corporate, procurement and operations.

They are sourcing the end user computer at a price point where there are meaningful savings with an evidence-based decarbonisation benefit of 316KG’s CO2 per unit, this means 24 tonnes of CO2 has not been generated in the production phase."

STEVE HASKEW, Head of Sustainability at Circular Computing

Quality without compromise

We produce leading brand, carbon neutral remanufactured laptops.

Our BSI Kitemark™ certified process remanufactures laptops ‘to equal or better than new’, with up to 40% cost savings compared to the latest models and an RMA of less than 3%.