Addressing the barrier to second-user laptops

Helping to address your concerns, one at a time

There is a stigma with second-hand technology: a number of concerns and issues with non-new laptops.

These negative experiences are part of the reason Circular Computing™ sought to change this view as part of our mission; we sought to do better, both for our customers and the planet.

There are some factors that simply need to be set in motion or rectified to ensure that you can offer Circular Computing™ remanufactured products to your customers and within your own organisation. In creating our service, we have addressed these historic issues one at a time.

Remanufactured HP 840 G3 laptop

Familiar 'pain points' with a refurbished product

no-01

"We have lost customers due to the differing quality of refurbished laptops."

Whether you have experienced hardware issues with trackpads, displays and drivers, or something else, our single-minded approach to delivering a robust remanufacturing process has delivered an RMA of less than 3%. Our ISO9001 accredited processes mean that we can guarantee consistent high quality of the same model in large volume.

Remanufacturing quality
no-02

“There are often issues with estimated times of arrival (ETA) for products, slipping due dates for back orders and a lack of stock against the models quoted.”

Circular Computing™ consistently has over 30,000 laptops in stock and are invested in ensuring we always have enough when our partners and customers require them.

no-03

“Will you and the products you offer today also be here tomorrow?”

Inconsistency in product makes, models and specifications can be a nightmare to forecast, especially when some end users have very specific requirements with which to adhere. From a company and a product perspective, we are here to stay and committed to what we do.

Dell E5470 Remanufactured laptop
no-04

“There is huge variation of refurbished grading and low standards.”

To be a viable option for companies and organisations of all sizes, we know that the computers we produce need to be consistent, not only in appearance but also internally too. We don’t grade our products so, with Circular Computing™, there is no compromise: every laptop looks and performs to the highest quality standard. If you are unconvinced, please contact us for a trial unit.

no-05

“Refurbished is acceptable for small deals, but not for volume opportunities.”

Historically, we would agree, however Circular Computing™ offers remanufactured products and we have designed our operation to provide thousands of the same unit, to the same standard. We have happy customers who have ordered over 5,000 of the same unit, all to identical specifications.

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no-06

“We have experienced refusal to collect a return merchandise authorisation (RMA) with warranty sold as the dream but not the reality.”

Circular Computing™ are invested in finding the right solutions for you and are committed to being a viable alternative to new. Whilst we cannot have an OEM technician on your site within hours, we can provide the next best thing in providing an advanced or next day replacement product.

no-07

“The end user will not accept refurbished products due to previous experience of second-user machines.”

Circular Computing™ goes far beyond simply offering refurbished products; our ‘remanufactured’ units each go through a 5+ hour and 360 step process to ensure we offer an entirely new proposition that saves money, works well and helps their sustainability impact.

no-08

“Vendor customer service was really disappointing.”

Although they are not common, we genuinely welcome complaints and feedback as we use them as an opportunity to improve. Circular Computing™ aims to grow as a company and, aside from doing the right thing, we know this does not happen unless we have happy customers placing their repeat orders.

no-09

“Vendor Account Manager not been up to par.”

We have recruited from the industry, for the industry. We pride ourselves on being a genuine alternative to new in every area, including our account management. We are passionate about our company and our solution, which means we care.

no-10

“No support with demo units.”

Those who have had a negative refurbished experience in the past may need to see a demonstration unit to be convinced. Our attitude is ‘if the client needs to see a remanufactured laptop to prove everything that we claim’, then it makes good business sense to back up our quality promise.

no-09

“Vendor Account Manager not been up to par.”

We have recruited from the industry, for the industry. We pride ourselves on being a genuine alternative to new in every area, including our account management. We are passionate about our company and our solution, which means we care.

no-10

“No support with demo units.”

Those who have had a negative refurbished experience in the past may need to see a demonstration unit to be convinced. Our attitude is ‘if the client needs to see a remanufactured laptop to prove everything that we claim’, then it makes good business sense to back up our quality promise.

no-11

“No end user support.”

Circular Computing™ has dedicated account managers, to help you answer any questions or concerns from your customers. We will continue to produce marketing collateral that helps tell the ‘Why Circular Computing™?’ story and we are invested in helping you to include us as a viable solution for your customers.

HP, Dell and Lenovo remanufactured laptops

Sustainable laptops

Our carbon neutral remanufactured HP, Dell and Lenovo laptops deliver 97% of the performance of the equivalent brand new models.

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Value Added Resellers

Delivering consistent high quality laptops in volume for your customers - disrupting the existing market with competitive advantage.

HP, Dell and Lenovo remanufactured laptops

Get in touch

If you would like to know more about the difference that remanufactured laptops can make for you, feel free to go in touch.

Alternatively, if you don't already have an account manager, let us know and we can have one assigned especially for you and they can answer any questions you may still have.

HP, Dell and Lenovo remanufactured laptops