SUPPORT AND WARRANTY INFORMATION

How can we help?

GET SUPPORT WITH YOUR LAPTOP, REGISTER YOUR WARRANTY OR TAP INTO OUR KNOWLEDGE BASE.

WARRANTY OVERVIEW

For continued peace of mind, we offer up to a 3 year warranty on our remanufactured laptops.

See below for what our warranties cover:

  • Extended warranty up to 3 years - only applicable at time of purchase
  • 1 year cover on laptop
  • 90 days on used battery

If you want to claim on our warranty, simply Submit a Claim via our My-Warranty site.

WARRANTY SERVICE TYPES

All claim types must have a valid RMA reference to be approved for servicing.
The type of warranty will be based on the original T&Cs agreed with the reseller.

RTB

RETURN TO BASE WARRANTY

Areas covered under RTB: UK and Europe

If your laptop is faulty, our RTB warranty enables you to send your laptop back to us for closer inspection. If we are unable to repair, we will replace or offer a credit note.

ADV

ADVANCED REPLACEMENT WARRANTY

If your laptop is faulty, we will replace the unit with a like-for-like or better product, which will be at our discretion based on existing stock.

Once an RMA is approved, a replacement laptop will be sent out using either our Swap IT exchange service, or we will arrange a separate collection for the original unit (this is dependant on the delivery location).

Warranty Information

For peace of mind, we offer warranties on all our remanufactured laptops as well as the batteries.

Find information on our warranties as well as what’s supported by region.

Register your warranty

To register the warranty of your product, simply click the link below, where you’ll be taken to our custom-made My Warranty site.

Here’ll you be able to fill in the form and submit your warranty registration.

Support Request

If you’ve identified an issue that’s not easily solved through our Troubleshooting, then please start your support request via our custom made My Warranty site.

We aim to get back to you as quickly as possible.

Knowledge base

Need some help getting started? Or need to troubleshoot an issue? Before you submit a warranty claim, a lot of issues can be solved by some basic tests.

Check out our top tips.

ARE YOU A CIRCULAR COMPUTING RESELLER?

Find out how to support your customers with warranty requests, where to send them and what’s covered.