GET SUPPORT WITH YOUR LAPTOP, REGISTER YOUR WARRANTY OR TAP INTO OUR KNOWLEDGE BASE.
For continued peace of mind, we offer up to a 3 year warranty on our remanufactured laptops.
See below for what our warranties cover:
- Extended warranty up to 3 years - only applicable at time of purchase. Warranty type cannot be changed.
- 1 year cover on laptop
- 1 year on battery (not extended)
If you want to claim on our warranty, simply Submit a Claim via our My-Warranty site.
WARRANTY SERVICE TYPES
All claim types must have a valid RMA reference to be approved for servicing.
The type of warranty will be based on the original T&Cs agreed with the reseller.
RETURN TO BASE WARRANTY
Areas covered under RTB: UK and Europe
If your laptop is faulty, our RTB warranty enables you to send your laptop back to us for closer inspection. If we are unable to repair, we will replace or offer a credit note.
ADVANCED REPLACEMENT WARRANTY
If your laptop is faulty, we will replace the unit with a like-for-like or better product, which will be at our discretion based on existing stock.
Once an RMA is approved, a replacement laptop will be sent out using either our Swap IT exchange service, or we will arrange a separate collection for the original unit (this is dependant on the delivery location).