Unfortunately, due to unprecendented demand, our Retail Edition laptops are currently unavailable to order online as individual units.  

Warranty Information

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Troubleshooting

Before you submit a warranty claim, a lot of issues can be solved by some basic tests. Click on the tips below to find out what you should check first.

If the trackpad is not working, try using the functions keys to switch it back on as you may have accidently turned it off.

If not, press and hold the power button for 10 seconds to ensure a forced shutdown.

Once the laptop has shut down, press the power button to start the laptop up again.

Do you have any pending software updates - particularly Windows itself?

If you click on Start menu - do you see an update notification by the shutdown button? If so, you should install the updates and reboot your laptop.

Try reading the Windows Updates FAQ page and following the recommended steps.

Does the device work when the power supply is plugged in?

If it’s a power issue, have you checked your power supply unit and cable for any damage?

Often, the power supply unit will have an LED light on it. Is this on?

Have you tried a different power outlet? 

Checking the battery is not the issue

Does it work when it is not plugged in?

Can the battery be removed easily?

If so, try and remove the battery and plug in the power supply to see if it turns on.

If you turn on your laptop and the screen is blank, do you hear the machine running? If so, describe the noise.

If the screen is black and the display is not turning on, are any of the lights on the laptop turning on? For example, the Power light? Disk light? Caps lock light? Number lock light etc

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