Warranty Information - United Kingdom

Warranty Claim Information

In our "Agreement", we are "A2C Services Limited" (Company No: 03434393) of Unit E, Railway Triangle, Walton Road, Portsmouth PO6 1TY trading as "Circular Computing". "You" are the person detailed on the order forms contained within this site.

To submit a Warranty Claim please follow the procedure below.

Warranty claims need submitting online to at https://www.my-warranty.com.

Please note that claims submitted via any other process cannot be processed.

Please include your full contact name and address, where the unit needs to be collected and swapped from, the laptop asset tag number, serial number, machine type (make and model) and a detailed description of fault when submitting a claim.

Before submitting a warranty claim, please check the troubleshooting guide at my-warranty.com first as this will help you to identify and fix common problems and may prevent the need to submit a claim.

Where a fault cannot be accurately diagnosed and suitable replacement parts sent out to the customer, we will Advance Replace the unit, shipping out a replacement unit and arranging for collection of the faulty one, using the DPD Swap IT service (Please see guide for changes during Covid-19). You will be sent an RMA reference in reply from the support@my-warranty.com operator.

Please have the faulty item packed and ready to be collected in your reception with the RMA reference clearly labelled for this fault.

Our courier will drop off a replacement unit and collect the faulty at the same time.

Important:

  • IT IS ESSENTIAL THAT THE FAULTY ITEM IS PACKAGED AND READY TO COLLECT WHEN THE COURIER ARRIVES - THEY CANNOT SWAP IT OTHERWISE.
  • If the SWAP IT service is rejected or fails more than twice, we will reject the warranty claim.

Where a product becomes obsolete and is then claimed against, Circular Computing™ will replace faulty goods with a product of either equivalent or higher specification of the original product.

We will also at our discretion issue a tested working used part to replace faulty goods/parts.

Warranty Exceptions

Circular Computing™ will not authorise the return and repair of any system which has been modified from what was originally purchased and specification i.e. addition / removal of components without prior consent from Circular Computing™. This includes changing of parts supplied by Circular Computing™.

If you wish to alter the system from the original specification you must contact Circular Computing and provide the part numbers so that Circular Computing™ systems can record the changes.

Machines found to have been used in environments not suited to their operation and prove detrimental to their health or performance will not be covered by warranty. This includes but is not limited to; dusty, excessively hot or cold, damp, humid or vibrating environments.

Where our engineers detect evidence of the above then any remaining warranty will be declared null & void, the item will be returned and a charge will be made to cover the cost.

External Power Supply Units are not covered by the 1 year warranty. Power Supply Units have a 90 day warranty from the date of delivery.

Laptop batteries are exempt from the warranties detailed above and are only covered for 90 days from date of delivery.

NOTE: The capacity of all rechargeable batteries will decline over time depending on the use and charging/discharging process. This is considered normal and therefore, a reduction in battery capacity is not covered under warranty. The battery is only warranted from defects in material or workmanship resulting in failures. Reduced runtime is not warranted and will vary depending on the power management settings and configurations that are set on the mobile device as well as the number of times the battery has been charged and discharged. Please be advised that rechargeable batteries are considered ‘consumable products’ and warranty coverage is limited to a battery not being able to receive and hold a charge.

The Circular Computing Advance Replacement Warranty does not cover malicious or accidental damage. Nor does it cover mechanical failure or cosmetic degradation through expected wear & tear.

Backup your data

Although we make every reasonable effort not to lose any information from your hard disk, you must ensure that all of your system data is backed up prior to returning hard drives or complete systems.

Circular Computing cannot be held liable for loss of data or consequential losses arising from the loss of data or program files.

Hours of Support

Our Warranty Support is available from 9.00am to 5.00pm Monday to Friday (excluding UK Bank Holidays).

Initial response time for support enquiries is one working day.

Web: https://www.my-warranty.com
E-mail: support@my-warranty.com

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