Warranty Claim Information
The Circular Computing™ laptop warranty in the USA is provided by Staymobile. In our "Agreement", we are "A2C Services Limited" (Company No: 03434393) of Unit E, Railway Triangle, Walton Road, Portsmouth PO6 1TY trading as "Circular Computing™". "You" are the person detailed on the order forms with your original purchase.
Service level agreement
• Turn around time: 6 days (2 days to ship in / 2 days repair / 2 days return)
• Staymobile response: 2 hours to return calls. 100% response within 24 hours for e-mail critical issues
• Submission by phone: Call centre hours Mon-Fri 9am-5pm EST (800) 557-0426. Our call centre will ask qualifying troubleshooting questions to determine if a claim needs filing
• By e-mail: firstname.lastname@example.org - supplier representative will review your claim to determine if the equipment needs returning
• Extended warranty - unlimited claims
• 1 or 3 year cover on your laptop
• 90 days - 1 year cover on your battery
What is covered?
• Mechanical or electrical breakdown
• Power surge
• Not customer or other induced damage
• Repair services on covered products
• See full terms and conditions outlined with your supplier