Defective Media Retention Warranty (DMR)
Circular Computing's DMR Warranty allows customers to keep their storage media if they require to return the original laptop back as an RMA, while under warranty. With DMR, customers maintain control of their sensitive data, and manage the media in accordance with their security standards.
It is the customer liability to make sure the hard drive has been taken out before returning the laptop to Circular Computing. If we receive the media back, we are going to wipe the data and destroy the disk.
SWAP IT warranty with DMR
SWAP IT warranty with DMR is applicable to UK customers.
1. You have a problem
2. Register and claim the warranty on our warranty website: my-warranty.com
3. Our Returns team in the UK will respond within 24 hours
4. If we cannot help remedy the problem, a returns process begins and you are given a Returns Management Authority (RMA) number
5. You remove the original hard drive from the laptop being returned, following the instructions provided by our Warranty Support Team.
6. Your replacement machine will begin its way to your location – be it home, work or your service provider – you can choose
7. The next business day, our courier will send you an estimated arrival time (a window of an hour)
8. You take the replacement out of the box
9. You put your faulty machine into the box
10. The courier will ask for you to sign for proof of delivery and for us to make sure our service levels are adhered to.
11. Once your delivery is confirmed our team will send you a customer satisfaction survey to be complete with your feedback.
RTB (Return to base) warranty with DMR
RTB warranty with DMR is applicable to UK and EU customers.
1. You identify a problem
2. Register and claim the warranty on our website: my-warranty.com
3. You will be contacted back by our returns team in the UK within 8 working-hours
4. If we cannot remedy the problem, a returns process begins and you are given a Returns Management Authority (RMA) number
5. You remove the original hard drive from the laptop being returned, following the instructions provided by our Warranty Support Team and keep it safe to be re-used when you receive the laptop back from repair.
5.1 If you report a faulty hard drive and our Warranty Support team confirm, we might offer you a like for like replacement hard drive to be shipped to you and installed in your laptop straight away.
6. The claimed unit(s) must be returned to our designated address.
7. We will let you know when the parcel has been received on our premises
8. The unit(s) will be diagnosed and we will inform you if the unit will be repaired, replaced or credited within 5 working days
9. If the RMA has been credited, we will provide your original reseller/distributor with the credit note to be cascaded down and you retain your original hard drive to be used as convenient to you.
9.1 If the RMA is replaced or repaired, we will confirm the address and send the parcel back to you
9.2 If we cannot repair your laptop and need replacing, the new one will be supplied complete including a like for like hard drive installed and you just transfer the data from the original disk to the new laptop when it has been delivered to you.
10. The next business day, our courier will send you an estimated arrival time (a time window of an hour)
11. The courier will ask for you to sign for proof of delivery and to ensure our service levels are adhered to.
12. Once the laptop has been received back you will insert the original hard drive back and confirm everything is working as expected.
13. Once your delivery is confirmed our team will send you a customer satisfaction survey to be complete with your feedback
Advanced Replacement Warranty with DMR
RTB warranty with DMR is applicable to UK and EU customers.
Uncovered SWAP IT areas in the UK covered by this Advanced replacement: Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles
1. You identify a problem
2. Register and claim the warranty on our warranty website: my-warranty.com
3. Our Returns team in the UK will respond within 8 working-hours
4. If we cannot remedy the problem, a returns process begins, and you will be given a Returns Management Authority (RMA) number
5. You remove the original hard drive from the original laptop, following the instructions provided by our Warranty Support Team.
6. Your replacement machine will begin its way to your location – be it home, work or your service provider – your choice
7. We will provide you with the tracking details of the parcel, and you can follow the ETA
8. The courier will deliver the parcel, ask for you to sign for proof of delivery and for us to ensure our service levels are adhered to
9. Once the replacement has been received our team will contact you to organise the collection of the original laptop.
10. Ensure the laptop is safely packed and the parcel is ready for collection
11. The collection will be booked for the next day after the replacement has been delivered
12. After we book the collection, we will email you the label to affix to the parcel
13. We will provide you the tracking numbers with ETA for the day it has been booked
14. Once your delivery is confirmed our team will send you a customer satisfaction survey to be complete with your feedback.