Warranty Information - USA

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    Warranty overview

    The Circular Computing™ laptop warranty in the USA is provided by Staymobile. In our "Agreement", we are "A2C Services Limited" (Company No: 03434393) of Unit E, Railway Triangle, Walton Road, Portsmouth PO6 1TY trading as "Circular Computing™". "You" are the person detailed on the order forms with your original purchase.

    Service level agreement

    • Turn around time: 6 days (2 days to ship in / 2 days repair / 2 days return)
    • Staymobile response: 2 hours to return calls. 100% response within 24 hours for e-mail critical issues
    • Submission by phone: Call centre hours Mon-Fri 9am-5pm EST (800) 557-0426. Our call centre will ask qualifying troubleshooting questions to determine if a claim needs filing
    • By e-mail: sr@staymobile.com - supplier representative will review your claim to determine if the equipment needs returning

    Warranty summery

    • Extended warranty - unlimited claims
    • 1 or 3 year cover on your laptop
    • 90 days on used battery
    • 1 year on new battery

    What is covered?

    • Mechanical or electrical breakdown
    • Power surge
    • Not customer or other induced damage

    Service methods

    • Repair services on covered products
    • See full terms and conditions outlined with your supplier

    Warranty claim terms and conditions

    In our "Agreement", we are "A2C Services Limited" (Company No: 03434393) of Unit E, Railway Triangle, Walton Road, Portsmouth PO6 1TY trading as "Circular Computing". "You" are the person detailed on the order forms contained within this site.

    To submit a Warranty Claim please follow the procedure below.

    Warranty claims can be submitted online at:  www.my-warranty.com.

    Please note that claims submitted via any other means will not be processed.

    Please include your full contact name and address, serial number, machine type (make and model) and a detailed description of the fault when submitting a claim.

    Before submitting a warranty claim, please check the troubleshooting guide at my-warranty.com first, as this will help you identify and fix common problems and may prevent the need to submit a claim.

    You will be sent an RMA reference in reply from the support@my-warranty.com operator.

    Please have the faulty item packed and ready to be collected in your reception or home, with the RMA reference clearly labelled.

    Where a product becomes obsolete and is then claimed against, Circular Computing™ will replace faulty goods with a product of either equivalent or higher specification of the original product.

    We will also at our discretion issue a tested ‘working’ used part to replace faulty goods/parts.

    Warranty exceptions

    Circular Computing™ will not authorise the return and repair of any system which has been modified from what was originally purchased and its specification i.e. addition / removal of components without prior consent from Circular Computing™. This includes changing of parts supplied by Circular Computing™.

    If you wish to alter the system from the original specification you must contact Circular Computing and provide the part numbers so that Circular Computing™ systems can record the changes.

    Machines found to have been used in environments not suited to their operation and prove detrimental to their health or performance will not be covered by warranty. This includes but is not limited to; dusty, excessively hot or cold, damp, humid or vibrating environments.

    Where our engineers detect evidence of the above then any remaining warranty will be declared null & void, the item will be returned, and a charge will be made to cover the cost.

    External Power Supply Units are not covered by the 1-year warranty. Power Supply Units have a 90-day warranty from the date of delivery.

    New laptop batteries are covered for 1 year from date of delivery. Used batteries are covered for 90 days from date of delivery.

    Customer induced damage

    Customer induced Damage (CID) is any damage due to an unintentional act that is not the direct result of a manufacturing defect or failure. CID is not covered under the standard warranty of the product.

    Failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, power surges, improper maintenance, or use not in accordance with product information guide

    Damage caused by a non-authorised service provider or self-repair.

    Failure of, or damage caused by, any third-party products.

    If Circular Computing understand that the issue claimed is classified as a potential CID based on any evidence provided, the RMA will be raised as an RTB and no advance replacement will be supplied until the faulty unit has been received and analysed. If the laptop was purchased under ADV warranty, we will collect the item.

    If the CID is confirmed, our team will contact the original requestor with a quotation for the repair including additional charges for the service.

    If the cost is considered as BER (Beyond Economic Repair) we will offer a replacement unit at a full cost and if not approved, we will return the original laptop to the requestor.

    Lenovo dual-batteries models

    Circular Computing do not guarantee the supply of the secondary battery in any of the Lenovo ThinkPad models as standard. We only guarantee supplying the main one. Secondary batteries are an option that may or may not be supplied with the core builds.

    The presence and operation of the internal battery does not affect the laptop main battery power performance as this is just an extra component that may or may not be present.

    Therefore, these secondary batteries are not covered by our warranty services unless we have supplied them as part of the order

    NOTE: The capacity of all rechargeable batteries will decline over time depending on the use and charging/discharging process. This is considered normal and therefore, a reduction in battery capacity is not covered under warranty. The battery is only warranted from defects in material or workmanship resulting in failures. Reduced runtime is not warranted and will vary depending on the power management settings and configurations that are set on the mobile device as well as the number of times the battery has been charged and discharged. Please be advised that rechargeable batteries are considered ‘consumable products’ and warranty coverage is limited to a battery not being able to receive and hold a charge.

    The Circular Computing warranty does not cover malicious or accidental damage. Nor does it cover mechanical failure or cosmetic degradation through expected wear & tear.

    Backup your data

    Although we make every reasonable effort not to lose any information from your hard disk, you must ensure that all your system data is backed up prior to returning hard drives or complete systems.

    Circular Computing cannot be held liable for loss of data or consequential losses arising from data removal or program files.